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Privacy Overview

Privacy Policy

TGA Group understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and of everyone who visits our website, www.tgagroup.co.uk. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our website. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

1. Information about us
TGA Crewe
Thomas Street
Crewe
Cheshire
CW1 2BD

2. What does this policy Cover?
This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What are my rights?
Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
The right to access the personal data we hold about you. Part 9 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 10 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we use it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What personal data do you collect?
We may collect some or all of the following personal data:

Name
Date of birth
Address
Email address
Telephone number
Business name
Job title
Profession
Payment information

6. How do you use my personal data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting 0800 035 1507).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How long will you keep my personal data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

8. Do you share my personal data?
We may contract with third parties to supply services to you. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

9. How can I access my personal data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the postal address shown in Part 10.

Normally, we aim to provide a complete response, including a copy of your personal data within one month. In some cases, however, particularly if your request is more complex, more time may be required. You will be kept fully informed of our progress.

10. How do I contact you?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Telephone number: 0800 035 1507
Postal Address: TGA Crewe, Thomas Street, Crewe, Cheshire CW1 2BD

11. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website.

Cookie Policy

What are cookies?

A “cookie” is a text file that is stored on your computer, tablet or phone or any internet device when you visit a website. A cookie is small in size, so does not usually have a noticeable effect on the hard-disc space on your device.

We use Cookies to facilitate and improve your experience of our site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

There are different types of cookies:

Session Cookies: these are usually deleted when you close your browser.

Persistent Cookies: these remain on your device until they expire, or a site or you deletes them for your browser cache. These type of cookies help a site remember customised settings and information about your individual use of the site.

To find out more about cookies visit www.aboutcookies.org. From www.aboutcookies.org you can find out information about cookies, what cookies have been set and how you can delete them.

Alternatively, you can search the internet for other independent information on cookies.

How can I control cookies?

If you do not wish sites to set cookies, you are able to modify your browser so that it can either refuse all cookies or notify you when a cookie is set. You are also able to delete cookies that have already been set in your browser.

To block all or some web browser cookies then you can do this through using your browser settings. Your browser Help section will be able to help you with this. Alternatively, www.aboutcookies.org, contains information on how to do this.

Third party cookies

From time to time we embed photos and video content from websites such as YouTube, Flickr, Twitter (etc) to enable us to offer information and help guides (etc). Pages on our site that contain embedded content may present cookies from these third party websites. Also, when you click on any “Share this”, “Like”, “Tweet”, “Post” or “Send to a friend” links/buttons a cookie may be set by the service providing the functionality. We cannot control the use of these cookies so these settings will not block cookies from those websites. You can change the cookies on the third party website themselves. Please contact them for further information.

Pop up

When visiting our site you will be shown a pop-up banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; certain features of our site may not function fully or as intended. You will be given the opportunity to block non necessary Cookies if they appear on the site.

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.